I am looking to outsource our IT support - can you help?
Yes - the following are the many advantages of outsourcing your I.T. support to ISL rather than employing full-time, in-house technical staff for your computer services in Yorkshire. ISL can provide you with a cost effective IT support service and a team of
engineers with superior IT skills than an in-house support person:
 A permanent "desktop support" member of staff will cost between £14k - £25k per annum (excluding benefits). ISL can supply more, and end up
costing less. Why? because we have put in place processes and systems focused on
offering support services. We have far more resources available so your
problems get resolved quicker.
ISL have employed some very high-level engineers whose knowledge allows for the quick resolution of even the most complex problems
which, no matter the size of your business, will occur from time to time.
At times, an individual within a company takes onboard the IT support role as this is perceived as a cost effective solution. This is not only a
poor use of the individuals time but a common myth that costs the
company more through downtime and future system instability.
If a permanent person makes a mistake, he spends time fixing it - at your cost. If ISL makes a mistake, we fix it - at our cost (not that it
happens often).
A permanent person has a finite skill-set. Supporting a business requires an in-depth knowledge of various technologies, amongst others, email,
networking, firewalling, operating systems, and back office systems. The
ISL support team have skills, experience and accreditations across the IT
product range.
You don't get a guaranteed service level with your own permanent support person. With an outsourced support contract with ISL you do.
And, we can provide you with detailed reports to show how well we
meet these.
Understandably, some companies like having someone on-site. ISL can provide engineers onsite with all the resources of ISL to back them up.
It's very important that your own permanent support person needs to be managed. Imagine what some of your employees would do left to their own
devices, and just imagine if those employees had access to all your company
data, unlimited privileges, and unrestricted access to external resources! ISL
offers complete data con identiality as standard.
A permanent person will get ill and need holidays. ISL have a team of engineers and are able to provide support and cover at all times.
If the permanent support person doesn't work out, he/she may be difficult to remove and, if he/she has passwords and other administrative access, it can
become a problem if there is any bad-will when they leave.
When your own permanent support person is involved in the future IT planning of the business, their opinion is often biased towards their own skill-set and not
necessarily the best solution for the business. ISL have extensive experience in
successfully supplying and supporting IT solutions to businesses.
Our IT services in Yorkshire are provided by technology experts who listen to our clients requirement and deliver results.
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